Effective Date: August 06, 2026
Thank you for contacting Schloar. If you are choosing a birthday present, a housewarming gift, a wedding piece, or a simple thank-you token, our support team can assist with questions about our gift range, an order, delivery, or a return. Gifts often have a date attached to them, so we read each message with care and aim to reply without avoidable delay.
What to Include in Your Message
To help us understand your request and answer it efficiently, please include as much of the following as you can:
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Your order reference number, if you have it;
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The email address used for the purchase;
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The name or web link of the gift item you are asking about;
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A clear explanation of what you need; and
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Photos or a short video if something arrived damaged, faulty, incorrect, or incomplete.
If a delivery arrives damaged, flawed, wrong, or missing parts, please send clear images of the item, the problem, the shipping label, and the outer packaging where relevant. These details let us review the matter properly and recommend the right solution.
How to Get in Touch
Customer Care Email: service@schloar.com
Website: schloar.com
Our team checks messages on business days and replies as soon as reasonably possible. We may not always answer immediately, but every request receives careful attention.
If your order is time-sensitive, please state the deadline clearly in your message and include your order number. If a gift must arrive by a particular date, tell us that date up front so we can advise you on timing before anything is promised.
Please avoid sending repeated messages about the same issue, since duplicates can make an enquiry harder to follow.
Order Changes and Cancellations
Need to correct a delivery address, change a gift selection, adjust personalization, or request a cancellation? Please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can still be changed or canceled.
Personalized, engraved, monogrammed, and made-to-order items may move into production soon after an order is confirmed, so the window for a change can be short.
Returns and Product Concerns
Please reach out before sending anything back.
The correct return destination can vary depending on the item, the order, and your location. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.
Do not send an item to our registered business address or to any address printed on the original parcel unless our customer service team specifically instructs you to do so.
Items sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. For complete eligibility requirements and refund procedures, please review our Returns and Cancellation Policy.
If an item arrives damaged, defective, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and available stock, this may include sending a missing piece, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Details
Brand: Schloar
Website: schloar.com
Store Operator: Deyuan Shenghong (Shaanxi) Trading Co., Ltd.
Legal Entity: Deyuan Shenghong (Shaanxi) Trading Co., Ltd.
Unified Social Credit Code: 91610104MAELDJU21H
Registered Address: Room 12209, Building 1, Xinyuan Center, No.251 Fenghe Road, Lianhu District, Xi'an City, Shaanxi Province
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly.
Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Current return warehouse address:
Warehouse: Pine Ridge Fulfillment Annex – WH Code 36-PR
2810 Cedar Ct, Unit D
Indianapolis, IN 46203-1966
USA
Customer Service Email: service@schloar.com
Schloar is operated by Deyuan Shenghong (Shaanxi) Trading Co., Ltd., which oversees schloar.com, order processing, customer service, and related ecommerce operations.